Frequently Asked Questions
HOW DO I CHECK THE STATUS OF MY PRODUCT?
Upon placing your order, please allow up to 3-5 business days to have your order processed. Our fulfilment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a tracking number to your order. You may also visit our website at any time and click on our ‘Track Order’ page to find the real-time update of your shipment. If you did not receive the order tracking number or did not find any updates under our Order Status page after 5 business days, please contact us immediately and we will do all we can to investigate.
HOW LONG THE SHIPPING TAKES?
Kindly visit Shipping & Delivery page for details/
If your order hasn’t arrived within the given time frame, please contact our support team at E-mail: firstname.lastname@example.org so we can further assist you.
DO YOU SHIP INTERNATIONALLY?
Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.
IS YOUR WEBSITE SECURE WITH MY PERSONAL INFORMATION?
Absolutely! E-Store Open Cart LLC values and protects your information as much as it values the name and business. Being SSL certified your information will be kept in our safe database for reference purposes only and will not be given to anyone or anything that isn’t linked to our shop. We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing your product. Then your credit card information will be purged.
HOW DO I ORDER ON YOUR WEBSITE?
Simply find the product you’d want and click the ‘ADD TO CART’ button. Fill in your shipping and billing information and we’ll have your order shipped to you as soon as possible!
DO YOU PROVIDE A QUALITY GUARANTEE FOR ALL THE PRODUCTS BEING SOLD?
Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we’ll get it addressed!
DO YOU OFFER A REFUND IF I DON’T LIKE THE PRODUCT?
Absolutely! We offer a full refund on QUALIFYING orders. Simply visit our ‘Refund Policy’ for complete details. If you have any additional questions that has not been addressed in our FAQ. Please contact us at email@example.com and we will get back to you as soon as possible.